PMC

FEATURESTORY

Cut the Cards

Gift cards are easy to administer, but they don't drive performance as well as non-cash incentives.

Gift cards -- the quick and easy substitute to finding a "real" gift for a birthday, holiday or other occasion -- have invaded the workplace. Corporate use of gift cards and debit cards has increased exponentially in the past decade.

Switch From Debit Cards Produces Dramatic Results

Field studies show that gift cards are not as effective in improving workplace performance as non-cash incentives. A major consumer electronics manufacturer sponsored a yearlong incentive program in which independent dealers were offered deposits into debit card  accounts for selling that company's products. At the conclusion of the year, the offer was switched from debit cards to AwardperQs, a non- monetary incentive system from Minneapolis-based BI in which program participants accrue points that can be exchanged for merchandise and travel rewards.

The cost to the program sponsor remained unchanged, as did the program structure and rules for participation. The response, however, differed considerably. The company enjoyed a 35% increase in sales results over the 12-month period following the replacement of the debit card offer.

And why not? Gift card proponents will tell you that they are easy to administer, provide freedom of choice to recipients, and require minimal effort in terms of a structured recognition program. But the fact is the very features that are used to promote gift cards are also reasons why they don't work well in incentive programs.

"Hedonic luxuries are more motivating than cash and cash equivalents," says Columbia University Professor Ran Kivetz. "They generate more buzz -- more word of mouth. I have found empirically that these types of rewards are less effective than more pleasurable luxuries."

Gift cards violate some widely held tenets of effective incentives:

  • They state the retail value

  • Their perceived value is the same as the cost to a program sponsor (or may even cost more if service charges are added)

  • They often are spent on necessities, are "regifted" by a recipient to someone else, or never get redeemed

  • Trophy value is lost because recipients don't show off gift cards
    .
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See also in the article:
Why Cash Incentives Fail
  Lock In On Luxuries
  When Should You Push Top Performers?
  Cut the Cards
..


 

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